Talantix.io
Mind Friend•12.04.26
AI SCORE 8.5

Telehealth Psychologist Assistant - Remote Position

$40K–$60K/year
RemoteTelehealth
Customer Service•Telehealth•AI Tools•CRM Software•Communication

About the Role

We are seeking a dedicated Telehealth Psychologist Assistant to join our remote team at Mind Friend. As a Telehealth Psychologist Assistant, you will play a crucial role in supporting our licensed psychologists in delivering exceptional care to clients. This position is fully remote, allowing you to work from the comfort of your home while making a significant impact in the mental health field.

What You'll Do

  • Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
  • Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
  • Translate technical jargon into clear, simple instructions for our non-technical users.
  • Utilize our internal AI co-pilot tools to summarize user history and provide faster, more accurate resolutions.
  • Collaborate with licensed psychologists to ensure clients receive top-tier psychological support.

Requirements

  • 1-2 years of experience in a remote customer-facing role, preferably in SaaS or tech.
  • Strong communication skills with a professional and warm writing style.
  • Comfortable using CRMs (such as Zendesk or Salesforce), Slack, and modern AI productivity tools.
  • A genuine passion for helping others and facilitating understanding.
  • A quiet, dedicated workspace with high-speed internet (minimum 50 Mbps down / 10 Mbps up).

Nice to Have

  • Experience in telehealth or mental health support.
  • Familiarity with AI tools and their applications in customer service.

What We Offer

  • 100% remote work environment, allowing you to work from wherever you are most productive.
  • Access to the latest AI tools to streamline your work and enhance client interactions.
  • Growth opportunities within the company, with a focus on internal promotions to Lead CSR, Quality Assurance, or Product Management.
  • Comprehensive training program to equip you with the skills needed for success.
  • Flexible work hours to accommodate your schedule.
Why This Job8.5 of 10

This role offers a unique opportunity to work in the telehealth sector, providing essential support to mental health professionals while enjoying the flexibility of remote work.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficiency in using CRM software such as Salesforce or HubSpot to manage client interactions and improve customer service experiences.

→

Strong adaptability to remote work, showcasing self-discipline and proactive communication skills to effectively collaborate with licensed psychologists and clients via telehealth platforms.

→

A foundational understanding of AI tools relevant to mental health applications, demonstrating an eagerness to learn and leverage technology in enhancing client interactions and support.

Learning Resources

→Customer Service Skills: How to Communicate Effectivelyarticle
→Telehealth Training for Healthcare Providerscourse
→Understanding AI in Healthcarecourse

Career Path

Telehealth Psychologist Assistant(Now)→Telehealth Coordinator or Client Services Manager(1-2 years)→Clinical Operations Manager or Mental Health Technology Specialist(3-5 years)

Market Overview

Market Size 2024
$15B
Annual Growth
12.5%
AI Adoption in Customer Service
75%
Investment in Telehealth Technologies
+150%
Labour Demand for Telehealth Roles
+30%
Avg Salary for Junior Telehealth Roles
$50K

Skills & Requirements

Required
Customer ServiceTelehealthAI Tools
Growing in Demand
Emotional IntelligenceData AnalysisRemote Communication Tools
Declining
Traditional Call Center SoftwareBasic Email Support

Domain Trends

Rise of AI in Telehealth
AI tools are being integrated into telehealth platforms, with 75% of customer service interactions expected to be powered by AI by 2025.
Increased Demand for Remote Mental Health Services
The telehealth market for mental health is projected to grow by 30% annually, driven by increased awareness and acceptance of remote therapy.
Shift Towards Omnichannel Support
Companies are adopting omnichannel strategies, with 60% of customers preferring seamless communication across various platforms including chat, video, and phone.

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