Customer Support Advocate (French Speaking) - Remote

About the Role

We are seeking a passionate Customer Support Advocate (French Speaking) remote to join our team at Taskrabbit. In this role, you will play a crucial part in creating exceptional experiences for our clients and Taskers. Your customer-centric approach will help us transform lives one task at a time, ensuring that every interaction is meaningful and impactful.

What You'll Do

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures.

Requirements

• Fluency in English and French is required.
• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Nice to Have

• Experience in a fast-paced environment.
• Familiarity with customer service software and tools.
• Ability to work collaboratively in a diverse team.

What We Offer

• Competitive and transparent compensation structure.
• Employer-paid health insurance and a 401k match for US employees.
• Generous and flexible time off, including company-wide closure weeks.
• Taskrabbit product stipends and wellness support.
• IKEA discounts and reproductive health support.

Join us at Taskrabbit as a Customer Support Advocate (French Speaking) remote and be part of a diverse culture that values your ideas and contributions. Your work will be meaningful, and your potential will be unleashed!