Cloud Software Engineer - Remote Role at Twilio

About the Role

Join Twilio as a Cloud Software Engineer in a fully remote role. This position is vital for enhancing our Edge Services team, responsible for managing Twilio’s Web Console and API traffic. As a Cloud Software Engineer, you'll contribute to building high-availability services that handle billions of requests daily, ensuring that our customers receive exceptional service.

What You'll Do

• Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices.
• Operate and maintain highly available services handling billions of weekly requests.
• Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices.
• Build and optimize CI/CD pipelines to support continuous integration and deployment.
• Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response.
• Collaborate with cross-functional teams in agile ceremonies to drive technical excellence.
• Continuously improve cloud-based services, focusing on reliability, performance, and scalability.
• Research and improve the design and implementation of Twilio’s API infrastructure regularly.

Requirements

• 2+ years of experience in cloud or DevOps engineering, with proficiency in one or more programming languages, preferably Python or Java.
• Experience in architecting AWS cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc.
• Experience in any infrastructure as code using tools like Terraform.
• Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs.
• Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana.
• Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred.
• Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines.
• Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle.

Nice to Have

• Experience in Security such as WAF management, threat assessment.
• Experience building self-service platform tools to improve developer experience and improve launch speed for internal teams.
• Proficient in Terraform.

What We Offer

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Support for volunteering and donation efforts.
• A vibrant team culture that embraces diversity and inclusion.