Senior Service Delivery Engineer - Remote Opportunity

About the Role

We are looking for a Senior Service Delivery Engineer to join our team in a fully remote capacity. This Senior Service Delivery Engineer remote position offers an exciting opportunity to take technical ownership of customer environments within a managed service setting. You will be responsible for ensuring platform stability, security, and continuous improvement across cloud, identity, and endpoint technologies.

What You'll Do

• Oversee the health, performance, and stability of customer platforms.
• Act as the main technical point of contact for assigned customers.
• Identify risks, service gaps, and improvement opportunities.
• Support monitoring, alerting, and operational best practices.
• Contribute to service reviews and technical planning.
• Assist with incident and problem management activities.
• Maintain accurate technical documentation.
• Support service transitions into managed support.
• Drive automation and continuous improvement initiatives.

Requirements

• Proven experience in a managed services environment.
• Strong stakeholder engagement and communication skills.
• Background in cloud and endpoint support at a senior level.
• Hands-on experience with Microsoft Intune, Entra ID, and Azure.
• Knowledge of endpoint management including Autopilot.
• Experience with application deployment and packaging.
• Solid networking fundamentals including VLANs, routing, and secure access.
• Familiarity with monitoring, automation, and scripting (PowerShell).
• Experience with ITSM tools such as ServiceNow.

Nice to Have

• Microsoft Defender and security tooling.
• Certificate-based authentication (SCEP, PKCS, Cloud PKI).
• Modern networking or SASE platforms.
• Microsoft Graph automation.
• Exposure to compliance frameworks.
• Relevant Microsoft or ITIL certifications.

What We Offer

• Competitive daily rate of £500–£650 (Outside IR35).
• Fully remote work with initial onsite onboarding in Cambridge.
• Opportunity to work with leading technologies in a fast-paced environment.
• Engagement with diverse clients and projects.
• Support for professional development and certifications.

This Senior Service Delivery Engineer remote role is perfect for a senior engineer who enjoys combining hands-on technical work with customer engagement in a dynamic managed service environment.