Senior Community Manager - Remote Position at LearnWorlds

About the Role

Join LearnWorlds as a Senior Community Manager and play a pivotal role in shaping our customer community. This remote position allows you to work from anywhere in Europe, contributing to our mission of empowering individuals and organizations through innovative e-learning solutions. As a Senior Community Manager, you will be responsible for building and scaling our customer community, enhancing customer engagement, and driving retention and growth.

What You'll Do

• Design and evolve LearnWorlds’ customer community strategy and operating model.
• Develop a scalable content engine for the community, transforming customer questions, wins, and insights into impactful programming and educational content.
• Build community programs that support onboarding, adoption, and peer learning.
• Oversee the daily operations of LearnWorlds’ customer community spaces, ensuring consistent content, engagement, moderation, and a high-quality member experience.
• Organize community experiences across diverse customer segments and roles.
• Partner cross-functionally to surface customer insights, support product feedback, and amplify customer stories.
• Identify and nurture champions, advocates, and ecosystem contributors.
• Measure community impact on health, NRR, product adoption, time-to-value, and support efficiency.

Requirements

• 5+ years of experience in community management or related fields.
• Proven track record of building and scaling online communities.
• Strong understanding of customer engagement strategies and community dynamics.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and functions.
• Experience with community platforms and tools.
• Passion for e-learning and customer success.

Nice to Have

• Experience in the EdTech industry.
• Familiarity with AI tools and their application in community management.
• Knowledge of content creation and digital marketing.

What We Offer

• Competitive salary ranging from $80,000 to $100,000 per year.
• Fully remote work environment with flexible hours.
• Opportunity to work with a diverse and talented team.
• Professional development and growth opportunities.
• Access to cutting-edge e-learning tools and resources.
• Health and wellness benefits.
• Engaging company culture focused on learning and innovation.