Senior Manager - Systems Administration - Remote

About the Role

We are seeking a Senior Manager - Systems Administration to join our team at GE Aerospace. This remote position offers the opportunity to lead a globally distributed team responsible for managing and maintaining critical Meeting, Messaging, and Document Management platforms. You will play a key role in ensuring operational excellence and continuous improvement across our systems.

What You'll Do

• Lead a team of engineers in the operations of DWT Meeting Messaging & Document Management platforms.
• Oversee the operational stability of multiple global platforms, including Microsoft Teams, One Drive, SharePoint, Box, Zoom, and Webex.
• Develop systems and processes for advanced troubleshooting and issue resolution.
• Establish monitoring and alerting systems to ensure platform availability and performance.
• Implement change management processes to minimize disruption during system updates.
• Collaborate with cross-functional teams to enhance user experience and service delivery.
• Track and report on key performance indicators (KPIs) for operational success.
• Engage with stakeholders to identify opportunities for automation and process improvements.

Requirements

• Bachelor’s degree with a minimum of 6 years of experience in IT systems administration.
• At least 3 years of experience with Meeting Messaging & Document Management tools.
• Strong leadership and communication skills.
• Ability to operate under ambiguity and drive results in a fast-paced environment.
• Experience with ITIL processes and incident management.
• Familiarity with ServiceNow and cybersecurity practices.
• Proven ability to work collaboratively with various teams and stakeholders.
• Commitment to continuous improvement and user satisfaction.

Nice to Have

• Experience working in a global atmosphere.
• Language skills beyond English.
• Knowledge of digital forensics.

What We Offer

• Competitive salary range of $131,000 to $189,000 annually.
• Comprehensive healthcare benefits including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company matching contributions.
• Tuition assistance and paid parental leave.
• Opportunities for professional development and career growth.
• Flexible work arrangements and a supportive work environment.
• Access to wellness programs and employee assistance services.