Part-Time Customer Service Associate - Remote

About the Role

We are looking for a Part-Time Customer Service Associate to join our team at SIXT Germany. In this remote role, you will be the first point of contact for our customers, ensuring they have a positive experience with our services. Your role will involve assisting customers with their inquiries, managing rental agreements, and providing tailored offers that enhance customer satisfaction. If you are friendly, communicative, and passionate about sales and service, this Part-Time Customer Service Associate position is perfect for you!

What You'll Do

• Act as the primary point of contact for customers, providing friendly and competent service.
• Handle rental agreements and customer inquiries in an organized and service-oriented manner.
• Deliver customized offers to make each customer experience special.
• Maintain a positive attitude and approach to customer service, even during busy periods.
• Work flexible hours, including weekends and holidays, to meet customer needs.

Requirements

• Experience in direct customer contact, ideally in service, tourism, or sales.
• Strong communication skills in both German and English.
• A valid driver's license (PKW-Führerschein).
• Ability to work in shifts, including weekends and holidays.
• A passion for sales and customer service.

Nice to Have

• Previous experience in the rental or mobility services industry.
• Familiarity with CRM systems or customer service software.
• Strong problem-solving skills and the ability to think on your feet.

What We Offer

• Attractive salary of €1,416 gross per month (for 20 hours) plus unlimited performance-based bonuses.
• 30 vacation days (for full-time) and a predictable work schedule.
• Career advancement opportunities within a global mobility service provider.
• Employee benefits including discounts on rental cars and partner offers.
• A secure job with a permanent contract and additional pay for Sunday, night, or holiday work.