Shift Leader - Part Time at Insomnia Cookies (Manchester)

About the Role

We're hiring a Shift Leader to join our team at Insomnia Cookies in Manchester. As a Shift Leader, you will play a vital role in ensuring the smooth operation of our bakery during trading hours. This part-time position is perfect for individuals who are passionate about delivering exceptional customer experiences and leading a team in a fast-paced environment.

What You'll Do

• Lead the team during live trading, ensuring clear direction, pace, and accountability.
• Deliver Insomnia Cookies brand, operational, and food safety standards on every shift.
• Take ownership of shift-level operations, resolving issues quickly and escalating where required.
• Ensure every customer receives a consistently excellent Insomnia experience.
• Support sales growth, labor efficiency, and cost control during shifts.

Requirements

• Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality.
• Experience working in fast-paced, customer-facing environments.
• Exposure to late-night or delivery-led operations is desirable.
• Hands-on, approachable, and confident leadership style.
• Energetic, reliable, and adaptable mindset.

Nice to Have

• Experience in managing teams during live trading.
• Understanding of sales, labor efficiency, and cost control.
• Motivated to develop and progress within Insomnia Cookies.

What We Offer

• Flexible work schedules – get work to work around you!
• Pension and holiday pay.
• Guaranteed paid day off for your birthday.
• 50% employee discount on all products.
• Excellent training through the Cookie College.
• Fun and exciting team environment.
• Free cookie on every shift.