Customer Care Advisor - Remote Opportunity for BTS NDRC Students

About the Role

We are seeking a passionate and motivated Customer Care Advisor to join our team remotely. This role is perfect for BTS NDRC students looking to gain valuable experience while providing exceptional service to our customers. As a Customer Care Advisor, you will connect with clients through various communication channels, ensuring a seamless and positive experience.

What You'll Do

• Welcome and assist customers through phone, email, chat, and social media.
• Address customer inquiries and solve issues before and during their purchase journey.
• Guide customers and provide information throughout their experience with Boulanger.
• Foster customer loyalty and enthusiasm for our brand.
• Collaborate with team members to create a supportive work environment.

Requirements

• Currently pursuing a BTS NDRC degree.
• Strong communication skills, both verbal and written.
• Team player with a positive attitude.
• Proven ability to build relationships with customers.
• Desire to learn and grow within the company.

Nice to Have

• Previous experience in customer service or support roles.
• Familiarity with CRM tools and customer support software.
• Fluency in additional languages.

What We Offer

• Competitive salary with performance bonuses.
• Remote work flexibility.
• Assistance with housing and transportation costs.
• Employee discounts and benefits through our CSE.
• Opportunities for professional development and training.