CX Coach (VP+) - Remote Opportunity for Senior Leaders

About the Role

We are looking for a CX Coach (VP+) remote to join our dynamic team at Mento. As a senior leader in customer success and experience, you will play a crucial role in shaping the future of coaching within technology companies and tech-adjacent environments. This is an exciting opportunity for experienced leaders who value learning, growth, and community, and who are passionate about developing and coaching individuals in their professional journeys.

What You'll Do

• Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools.
• Participate in ongoing training sessions to improve your coaching abilities and skills.
• Communicate with members via your Mento email or chat in the Mento App between sessions.
• Act as an integral member of the Mento coaching community by sharing tools and insights to enhance coaching practices.
• Serve as an ambassador of the Mento community, acting with kindness, respect, and empathy.

Requirements

• 20+ years of experience managing customer success or experience teams, preferably in technology.
• Experience in coaching individuals; certification is a plus but not required.
• A passion for helping others advance in their careers and lives.
• High emotional intelligence and self-awareness to create a safe space for vulnerability.
• Ability to dedicate a minimum of 12+ hours per month to coaching at Mento for at least 24 months.

Nice to Have

• Experience in a startup environment.
• Previous experience in coaching or mentoring roles.
• Familiarity with ICF-certified coaching methodologies.

What We Offer

• Competitive hourly rate with select bonuses for engagement and community growth.
• Flexible working hours that fit your schedule.
• Access to proprietary coaching tools and methodologies.
• Opportunity to participate in an ICF-certified coach training program.
• A supportive community of fellow coaches and professionals.

This CX Coach (VP+) remote position is a unique opportunity to elevate your coaching skills and deepen your impact in a meaningful way. If you are ready to take the next step in your coaching journey, we encourage you to apply and join our groundbreaking coaching team!