Customer Support Engineer - OneSource Services (Remote)

About the Role

Join PerkinElmer as a Customer Support Engineer - OneSource Services (remote) and become part of a trusted leader in scientific solutions. With over 80 years of experience, you will support critical customer needs by ensuring optimal functionality of laboratory instruments. This role offers the opportunity to work with a dedicated team that collaborates with commercial, government, academic, and healthcare customers.

What You'll Do

• Plan and execute maintenance activities on laboratory instruments based on customer needs and contractual obligations.
• Conduct preventive maintenance, troubleshooting, and qualification of multi-brand equipment.
• Provide optimal usage advice and conduct training sessions to enhance customer satisfaction.
• Document all interventions and maintain traceability in compliance with quality standards.
• Manage spare parts inventory efficiently to ensure timely service delivery.
• Communicate regularly with clients to keep them informed about the status of interventions.
• Represent PerkinElmer on-site and propose improvements to procedures and services.

Requirements

• Bac+2 to Bac+5 in Science (Chemistry/Biology, Physics, or Electronics) or equivalent experience.
• Experience in a laboratory environment is essential.
• Strong technical knowledge of laboratory equipment such as centrifuges, microscopes, and climatic chambers.
• Intermediate proficiency in MS Office and professional English (reading, writing, speaking).
• Electrical certification and Level 2 Industrial Risk Training (GIES2) preferred.
• Excellent customer relationship skills and a team-oriented mindset.
• Strong organizational skills and attention to detail.

Nice to Have

• Experience in training and development within a technical context.
• Knowledge of laboratory safety protocols and regulations.

What We Offer

• Comprehensive health insurance and mutual benefits.
• Meal vouchers and RTT (reduced working time).
• Incentives based on performance.
• Opportunities for professional development and training.
• A collaborative and supportive work environment.