Customer Support Consultant - Remote Role at IDEXX

About the Role

As a Customer Support Consultant (remote) at IDEXX, you will leverage your customer service skills to make a significant impact at the world's leading company in veterinary diagnostics. Yes, you read that right, veterinary diagnostics! Our support specialists maintain valuable relationships with our clients and provide tailored solutions for their needs. Every customer interaction allows us to demonstrate the effectiveness of our diagnostics, which help veterinary practices and the pets they care for achieve success and health.

What You'll Do

• Handle customer inquiries via phone and written communication.
• Be the first point of contact for our clients regarding tests and analyses from our laboratories in Ludwigsburg, Leipzig, and other international locations.
• Record customer information in Salesforce.
• Address and resolve customer complaints effectively.
• Collaborate cross-functionally with sales, veterinary consulting, and diagnostic departments.

Requirements

• A completed vocational training or degree, preferably in veterinary medicine or a scientific field.
• Customer-oriented mindset with strong verbal and written communication skills in both German and English.
• Proficient in Microsoft Office; experience with Salesforce is a plus.
• Motivated team player who thrives in a large team environment.
• Flexible and enjoys facing new challenges.
• Detail-oriented with a creative and empathetic approach to work.

Nice to Have

• Experience in customer support within the veterinary or healthcare sector.
• Familiarity with laboratory diagnostics.

What We Offer

• Comprehensive onboarding through our IDEXX Customer Support training team, both onsite and in online seminars.
• Structured, family-friendly working hours with excellent work-life balance in various part-time models.
• Full autonomy in your work from day one, with transparent goals and comprehensive support.
• Be part of a successful team that takes pride in its work and is motivated by the common purpose of helping others.
• Work with inspiring, open-minded individuals who are the best in their field.
• Opportunities for personal and professional development within a company of over 10,000 employees worldwide.
• Join a double-digit growth company in a rapidly expanding market, leading with innovative products and services.

We are proud of the work we do because it matters. Every position at IDEXX contributes to improving the health and well-being of pets, people, and animals. With over 10,000 global team members and customers in over 175 countries, we are always looking for motivated and inspiring employees. A significant part of our growth is happening across Europe, and with growth come opportunities! We offer competitive compensation, incentives, and benefits. Our corporate culture is based on our shared commitment to our mission, and our offices are rich in a diversity of languages, cultures, and working styles.

IDEXX values a diverse workforce and work environment, encouraging women, people of color, members of the LGBT community, individuals with disabilities, ethnic minorities, and foreign-born citizens to apply. IDEXX is an equal opportunity employer. Candidates are not discriminated against based on race, color, creed, gender, sexual orientation, gender identity or expression, age, religion, national origin, citizenship, disability, ancestry, marital status, health status, or other protected categories prohibited by local or state laws.