Customer Success Manager - Remote Opportunity at Ideals

About the Role

We're hiring a Customer Success Manager to join our team at Ideals. This remote Customer Success Manager position is crucial for delivering exceptional customer experiences and driving satisfaction among our high-value B2B clients. As a Customer Success Manager, you will play a key role in maintaining our Market Leader status on G2 for five consecutive years.

What You'll Do

• Research and analyze new clients to identify their expected value from our product and future growth opportunities.
• Conduct onboarding training sessions for new clients, ensuring a smooth transition and understanding of our services.
• Manage a portfolio of approximately 250 accounts with structured follow-ups and proactive engagement throughout the customer journey.
• Execute renewals and expansions based on account usage and growth potential, directly influencing revenue targets.
• Conduct exit interviews with churned clients to gather insights and improve our services.
• Drive customer advocacy initiatives by securing client reviews, testimonials, and case studies.
• Participate in special projects to enhance our customer success playbooks and introduce new activities.

Requirements

• Full professional proficiency in English (C1) and German (C2).
• At least 2 years of experience as an Account Manager or Customer Success Manager in B2B, preferably in SaaS.
• Proven track record managing a book of business of 50+ accounts with strong organizational skills.
• Experience in driving MRR/ARR growth through renewals, upsells, or cross-sells.
• Strong communication, interpersonal, and presentation skills.

Nice to Have

• Familiarity with data rooms, board portals, or secure collaboration tools.
• Experience in sales.

What We Offer

• Remote-first flexibility to shape your ideal workday.
• Home workplace budget and co-working expense coverage.
• Access to Ideals Academy with numerous courses and investment in external learning activities.
• Tailored Wellness Package to support your physical and mental health.
• 30 business days of paid time off per year.

Join us at Ideals, where we value commitment, excellence, collaboration, trust, and care. We embrace diversity and invite applications from all backgrounds. Apply now for this exciting remote Customer Success Manager role!