Customer Success Manager - Hebrew Speaking Remote

About the Role

We are seeking a Customer Success Manager to join our team at Martins Castro, focusing on Hebrew-speaking clients. In this role, you will ensure a smooth and personalized journey for our customers, making a real impact in their lives. As a Customer Success Manager, you will be the primary contact for clients, managing their onboarding and ongoing engagement. This is a fantastic opportunity for someone who is empathetic, organized, and possesses excellent communication skills.

What You'll Do

• Act as the main point of contact for clients via email, WhatsApp, and meetings.
• Conduct onboarding meetings with presentations and alignment of expectations.
• Maintain consistent follow-ups and detailed records in our CRM.
• Understand each client's needs and resolve issues through active listening.
• Monitor engagement and satisfaction metrics using dashboards and HubSpot.
• Identify improvement opportunities and promote proactive actions.
• Collaborate with Sales, Legal, and Operations teams.
• Suggest upsell and cross-sell opportunities based on interactions.
• Contribute to the creation of marketing content tailored for Hebrew-speaking audiences.

Requirements

• Fluency in Hebrew and English (oral and written).
• Knowledge of customer journey strategies.
• Experience with HubSpot or another CRM.
• Analytical skills to interpret engagement data.
• Background in Management, Psychology, Hospitality, or Customer Success.

Nice to Have

• Clear, empathetic, and multicultural communication skills.
• Proactive problem-solving abilities.
• Strong organizational skills and attention to detail.
• Resilience and emotional intelligence.
• Commitment to deadlines and consistency in processes.
• Curiosity and openness to continuous learning.

What We Offer

• Annual gross salary of €24,000.
• Daily meal allowance of €10.20.
• Health insurance.
• Access to Urban Sports Club.
• Pharmacy discounts.
• Language courses.
• Performance bonuses.
• Personal development training.
• A human-centered, multicultural environment with a clear purpose.

Why You'll Love Working With Us

• Make a real impact by building relationships that matter to our clients.
• Grow in a context that values listening, trust, and autonomy.
• Work with meaning, collaboration, and continuous development.
• Be part of a team that operates with empathy, excellence, and respect for cultural diversity.

If you resonate with our mission and want to grow with us, please send your updated CV. We are looking for someone like you!