Customer Success Account Manager - Remote Cybersecurity Role

About the Role

Picus Security is seeking a seasoned Customer Success Account Manager (CSAM) to join our remote team. In this Customer Success Account Manager remote role, you will leverage your proven experience to drive customer value and contribute to our overall business success. You will be responsible for the retention and expansion of our platform capabilities within our Enterprise customer base, ensuring that clients realize the full value of our cybersecurity solutions.

What You'll Do

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards.
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests.
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

Requirements

• BS degree or a combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
• At least five (5) years of experience working within a Sales Engineering or Customer Success role.
• Demonstrated success building executive relationships and driving strategic account planning.
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Demonstrated ability to be consultative, proactive, and outcome-focused.

Nice to Have

• Experience in the cybersecurity industry.
• Familiarity with customer success software tools.
• Strong communication and interpersonal skills.

What We Offer

• Unlimited opportunity for career development in a fast-growing cybersecurity segment.
• Global exposure working with customers worldwide.
• Be part of a remote team that is shaping the future of security validation.
• Flexible work arrangements and a supportive company culture.
• Competitive salary and benefits package.