Customer Service Operator - Remote Position at MaxBet

About the Role

Join MaxBet as a Customer Service Operator in a remote position, where you'll communicate with players and provide accurate and timely information. As part of our dedicated team, you will manage cash transactions and ensure a safe and enjoyable gaming experience for our customers.

What You'll Do

• Engage with players to deliver exceptional customer service and support.
• Maintain documentation and records of transactions at payment points.
• Handle cash transactions responsibly, ensuring the security of funds.
• Organize and serve beverages to enhance customer experience.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Minimum of III level of education.
• Interest in sports is preferred.
• Strong communication skills and customer-oriented mindset.
• Ability to manage cash transactions accurately.
• Willingness to learn and adapt in a fast-paced environment.

Nice to Have

• Experience in customer service or hospitality.
• Knowledge of gaming regulations and compliance.
• Fluency in English is a plus.

What We Offer

• Attractive bonuses and incentives for performance.
• Professional training and paid onboarding for all new team members.
• Private health insurance at discounted rates.
• FitPass membership at subsidized conditions.
• Free accommodation at selected tourist destinations in Serbia.
• Discounts on travel packages through partner agencies.
• Birthday leave for employees.
• Holiday gifts for young family members.
• Financial compensation for childbirth.
• 100% salary during maternity leave.
• Gradual return to work options for mothers.
• Parental leave for parents of first graders.
• Organized team-building events and sports activities.