Cloud Support Engineer - Remote Position

About the Role

We are seeking a talented Cloud Support Engineer to join our innovative team. This Cloud Support Engineer remote position offers an exciting opportunity to work with secure cloud solutions tailored for government and regulated sectors. As a key player in our organization, you will be responsible for deploying, operating, and supporting cloud-based solutions while ensuring compliance with stringent security standards.

What You'll Do

• Assist with technical deployment and configuration of solutions in private cloud and secure AWS environments.
• Provide Tier 2/3 operational support for cloud infrastructure including Linux VMs, networking, security, and storage.
• Monitor system health, perform maintenance, patching, and upgrades in line with customer schedules.
• Utilize Infrastructure as Code and scripting to automate deployment and maintenance tasks.
• Act as the primary technical contact for customer support tickets related to cloud deployment, access, performance, and security.
• Provide compliant guidance on best practices for operating solutions in secure, Controlled Unclassified Information (CUI) environments.
• Develop and maintain technical documentation, knowledge base articles, and runbooks.
• Collaborate with Engineering and Customer Success teams to resolve complex issues.
• Ensure all activities comply with security policies and CUI handling requirements.
• Manage and troubleshoot user access and identity management systems.
• Support customers during compliance audits with relevant security posture data.

Requirements

• Minimum of 3 years in IT Support, Cloud Operations, or Systems Administration.
• Hands-on experience with AWS services including EC2, RDS, VPC, IAM, AWS GovCloud, and AWS Landing Zone Accelerator preferred.
• Experience deploying and managing enterprise applications on Linux (RHEL/Ubuntu).
• Strong knowledge of network fundamentals in cloud environments (TCP/IP, DNS, VPN, Load Balancers, Firewalls).
• Familiarity with US government compliance frameworks such as NIST SP 800-171 or CMMC.
• Excellent communication skills for customer and technical team interactions.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and adherence to SLAs.
• US Citizenship required due to the sensitivity of supported environments.

Nice to Have

• AWS certifications such as SysOps Administrator or Solutions Architect – Associate.
• Experience supporting virtual appliance or on-premise private cloud deployments.
• Familiarity with security monitoring tools (Splunk, CloudWatch, CloudTrail).
• Experience working with US Government, Defense, or Aerospace clients.

What We Offer

• 100% paid private medical insurance.
• Flexible working schedule.
• Fully remote working.
• Monthly team-building and all-hands events.
• Competitive annual leave entitlement.
• Genuine career progression opportunities.
• Attractive remuneration package.

Join us as a Cloud Support Engineer remote and be part of a dynamic team that values innovation and excellence. Apply now to contribute to our mission of providing secure cloud solutions!