Claims Administrator - Remote Opportunity at Wakam

About the Role

We are looking for a Claims Administrator - Remote to join Wakam, a leading insurtech company. As a Claims Administrator, you will play a vital role in supporting the operational effectiveness of Wakam’s UK claims activities. You will ensure high-quality administration, smooth coordination with partners, and reliable handling of claims and complaints-related processes. This position offers the opportunity to work in a fast-paced environment while contributing to a mission-driven company that values transparency and social responsibility.

What You'll Do

• Support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers.
• Manage the claims and complaints inboxes, ensuring escalations are forwarded promptly to the appropriate stakeholders.
• Prepare data and reports for internal and external meetings, supporting the Claims, Underwriting, Risk & Compliance teams.
• Maintain the ELTO database and manage incoming office post, redirecting it to the appropriate partners.
• Provide practical support and guidance to external partners, ensuring efficient communication and resolution of operational matters.

Requirements

• Experience in UK claims processes and procedures.
• Demonstrated experience in claims administration or a similarly dynamic administrative role.
• Good command of standard computer tools, with some exposure to AI-enabled tools.
• Excellent communication and organizational skills.
• A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions.

Nice to Have

• Experience within an insurance company, TPA, or another fast-paced insurance-related environment.
• An understanding of insurance regulation and compliance standards.
• Willingness to learn about digital tools and how automation can support administrative tasks.

What We Offer

• True remote work flexibility with our Wakam From Anywhere (WFA) program.
• Flat hierarchical system promoting direct impact and autonomy.
• Monthly Free.day for personal growth and skills development.
• Lunch voucher with Swile card.
• A meaningful company culture focused on social responsibility.