UX Lead - Driving Product Growth Remotely

About the Role

We are seeking a UX Lead (Remote) to join our dynamic team at Ruby Labs. This position is pivotal as we scale our high-growth D2C product, which is already utilized by hundreds of thousands of customers globally. As a UX Lead, you will take full ownership of design, user experience, and research, transforming UX into a core growth lever for our business.

What You'll Do

• Take full ownership of UX, design quality, and user journeys across the product.
• Define and enforce a clear, scalable design system, even if implemented directly in the frontend.
• Lead and manage designers and frontend engineers involved in UI/UX work.
• Turn UX into a measurable growth lever, improving activation, retention, and conversion.
• Work closely with Product and Growth teams to design and optimize funnels, onboarding, and monetization flows.
• Establish a structured approach to UX research, including defining research priorities, running surveys and interviews, and extracting actionable insights.
• Take ownership of data-driven UX decisions by analyzing product analytics (Mixpanel, Clarity, etc.), identifying patterns and friction points, and defining hypotheses and experiments.
• Proactively request and define new analytics/reporting needs with the data team.
• Audit and continuously improve the end-to-end user journey from acquisition to retention.

Requirements

• 5–8+ years in UX/Product Design, ideally in D2C, SaaS, or consumer digital products.
• Strong design leadership skills with experience managing designers.
• Proven ability to collect both qualitative and quantitative user insights.
• Experience designing and running user interviews, surveys, and research frameworks.
• Strong ability to analyze product data independently and work with tools like Mixpanel and Clarity.
• Comfortable working in fast-paced, growth-oriented environments.
• Strong understanding of conversion, retention, and user behavior.
• Clear communicator with a strong ownership mindset.

Nice to Have

• Experience in LegalTech, document tools, or utility products.
• Background in conversion rate optimization (CRO).
• Experience working closely with engineering-led teams.
• Exposure to A/B testing frameworks and experimentation systems.

What We Offer

• Remote Work Environment: Work from anywhere, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being.
• Paid National Holidays: Celebrate national holidays with paid time off.
• Company-provided MacBook: Top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Enjoy flexibility, autonomy, and entrepreneurial opportunities.

This is a unique opportunity to define how UX drives growth, retention, and monetization at Ruby Labs. You will work directly with product leadership and influence key decisions, turning UX from a weak point into a competitive advantage.