Technical Support Specialist - Remote Role at Attio

About the Role

We are seeking a dedicated Technical Support Specialist remote to join our team at Attio. As a Technical Support Specialist, you will be the trusted voice of Attio, helping our customers solve problems and unlock value. This is a unique opportunity to work with a cutting-edge CRM designed for the AI era, where your contributions will directly impact customer satisfaction and retention.

What You'll Do

• Provide fast, friendly, and technically sound support via email, chat, and video calls, maintaining high CSAT and meeting SLAs across EU and US hours.
• Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.
• Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.
• Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to enhance the customer experience.
• Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.
• Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery.
• Partner with customers to deeply understand their goals, workflows, and data models, providing strategic, scalable solutions that optimize processes and realize long-term value.

Requirements

• 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
• Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
• Exceptional written and verbal communication skills; able to explain complex topics with clarity, simplicity, and warmth.
• A genuine desire to understand customer needs and deliver solutions that exceed expectations.
• A proactive learner who dives deep to uncover root causes and stays ahead of emerging technologies.
• Highly organized, detail-oriented, and dependable; thrives on process and delivering consistently high-quality work.
• A strong team player who enjoys working cross-functionally and contributing to a supportive, high-performing culture.

Nice to Have

• Experience providing live phone support or running customer workshops.

What We Offer

• Competitive salary range of $85K - $95K.
• Remote work flexibility, allowing you to work from anywhere in the United States.
• Opportunities for professional growth and development within a fast-paced environment.
• A collaborative and supportive team culture that values transparency and excellence.
• Access to cutting-edge technology and tools to enhance your work experience.