Returns & Claims Associate - Remote Position

About the Role

We are seeking a detail-oriented Returns & Claims Associate - Remote to manage and resolve customer and partner claims across our business. This role is crucial in ensuring fair, timely, and policy-compliant claim resolution while maintaining high standards of communication and documentation. As a Returns & Claims Associate, you will handle a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.

What You'll Do

• Register, review, and resolve customer and partner claims across multiple categories: logistics, service quality, billing disputes, and product issues.
• Coordinate physical and non-physical returns, validating return requests and ensuring accurate system updates.
• Act as a single point of contact for all claim-related topics, collaborating with logistics, finance, sales, legal, and production teams.
• Ensure correct financial handling of claims, including credits and reimbursements, while maintaining accurate records.
• Track and analyze claim volumes and propose preventive or corrective actions to improve processes.
• Provide clear and professional updates on claim status and handle sensitive cases with a solution-oriented mindset.

Requirements

• Excellent French language skills (both written and spoken) are required.
• Minimum B2 level English proficiency for effective communication.
• 2-3+ years of experience in claims management, operations, or dispute resolution.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple claim types and priorities effectively.
• Clear written and verbal communication skills.

Nice to Have

• Experience in marketplaces or B2B environments.
• Exposure to contracts, SLAs, or policy-driven decision-making.
• Familiarity with ERP, CRM, or ticketing tools.
• Data literacy and basic reporting skills.

What We Offer

• Remote work flexibility with a collaborative team environment.
• Company-provided laptop and tools to set you up for success.
• Language learning support to improve or learn new languages.
• Professional growth and development opportunities, including training and skill enhancement.
• Corporate events and team-building activities.
• Corporate bonuses.