Tech Support Specialist - Remote Opportunity at Shift Technology

About the Role

We are seeking a Tech Support Specialist to join our team at Shift Technology. This Tech Support Specialist remote position offers a unique opportunity to work with cutting-edge AI technology in the insurance sector. As a key member of our Infrastructure team, you will play a crucial role in ensuring smooth operations and exceptional support for our users.

What You'll Do

• Successfully complete support tickets and project tickets to ensure timely resolution of issues.
• Manage desktop computers, ensuring compliance with security policies and maintaining system performance.
• Oversee the badge access system and manage computer inventory.
• Facilitate new user onboarding and offboarding processes.
• Deploy new applications using our deployment tools and maintain relationships with coworkers for effective collaboration.
• Drive cross-team collaboration to proactively identify risks and ensure alignment.
• Take on new responsibilities as needed and maintain office printers.
• Manage laptop delivery in remote locations and oversee the internal Windows App (Intune) Store.

Requirements

• Minimum of 2 years experience in desktop/help desk support.
• Familiarity with Windows, Intune, G Suite, Office, and Active Directory.
• Knowledge of computer security, anti-virus, and patch management.
• Basic understanding of cloud services (Azure AD, Office 365, G-Suite, Atlassian).
• Experience with ticketing systems and trouble resolution.
• Proficiency in VPN and network connectivity troubleshooting (TCP/IP, OSI Model).
• Strong documentation skills for problem resolution and routine tasks.
• Proactive team member with a dynamic and curious mindset.

Nice to Have

• Experience with Microsoft Azure AD, Intune & Autopilot, Office 365, Jira, and Confluence.
• Familiarity with Cisco Meraki AP and Barco ClickShare.
• Knowledge of Patch My PC.

What We Offer

• Flexible remote and hybrid working options.
• Competitive salary with a variable component tied to personal and company performance.
• Multiple learning and development opportunities, including Focus Fridays for personal growth.
• Generous PTO and paid holidays.
• Mental health benefits and 2 MAD Days for paid volunteering.
• Additional benefits may vary by country.

At Shift Technology, we strive to create a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences. If you require accommodations during the application process, please reach out to us at accommodation@shift-technology.com.