Strategic Customer Success Manager - Remote

About the Role

We are seeking a Strategic Customer Success Manager to join our team remotely. In this role, you will play a pivotal part in driving revenue growth and ensuring customer satisfaction. As a Strategic Customer Success Manager remote, you will leverage your expertise in HR technology to manage a diverse portfolio of clients and build strong relationships.

What You'll Do

• Drive growth and retention by proactively identifying opportunities within your existing customer base to meet and exceed revenue targets.
• Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives.
• Serve as the primary point of contact for customers, ensuring smooth transitions between Sales and Customer Success.
• Conduct business reviews to assess and ensure the value realization of our products, developing tailored action plans to address any issues.
• Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
• Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions.
• Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
• Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

Requirements

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions.
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth.
• Strong sales acumen with excellent communication, negotiation, and relationship-building skills.
• Analytical skills and the ability to leverage data to guide client conversations.
• Proactive and collaborative mindset, thriving in a fast-paced environment.

Nice to Have

• Experience coaching or mentoring others.
• Curiosity and creativity in problem-solving.

What We Offer

• Work from anywhere in the United States with a four-day work week.
• Generous PTO plus a paid company shutdown from December 24 to January 1.
• Comprehensive benefits including medical, dental, vision, and 401k with matching.
• Paid new parent leave.
• Opportunity to work with a team that values diversity and inclusion.