Solutions Architect Post-Sales - Remote AI Security Specialist

About the Role

We are seeking a motivated Solutions Architect Post-Sales to join our customer success team, specializing in the AI security space. As a post-sales Solutions Architect, you will be instrumental in ensuring the successful deployment, adoption, and ongoing value realization of our AI security solutions. This Solutions Architect remote role will allow you to work directly with customers after the sale to understand their environments, integrate our technology into their workflows, and help them iterate quickly to maximize security and performance outcomes.

What You'll Do

• Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid).
• Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations.
• Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments.
• Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement.
• Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products.
• Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements.

Requirements

• Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred).
• Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable.
• Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC).
• Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus.
• Skilled at troubleshooting technical issues and guiding customers through iterative solution design.
• Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders.
• Self-motivated, adaptable, and passionate about helping customers succeed.

Nice to Have

• Familiarity with AI security frameworks and best practices.
• Experience in a fast-paced startup environment.
• Knowledge of compliance and regulatory requirements in AI security.

What We Offer

• Fully Remote: We are a completely remote global team, intentional about getting the team together a couple of times a year.
• Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits, with five options to choose from.
• Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
• Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund.
• Diversity, Equity, and Inclusion: We are committed to building a diverse team and are proud to be an equal opportunity employer.