Solution Architect - Voice Solutions (Remote)

About the Role

We are looking for a talented Solution Architect (Voice Solutions) remote to join our innovative team at Miratech. As a leading IT services and consulting company, we pride ourselves on supporting digital transformation for some of the world's largest enterprises. In this role, you will lead the design and implementation of voice solutions on the Google Platform, ensuring best practices and compliance with business and technical requirements.

What You'll Do

• Design end-to-end solutions that align with enterprise environments and business needs.
• Establish and promote best practices, reusable design patterns, and architectural standards.
• Create clear and concise documentation, including backend integration specifications and high-level architecture designs.
• Identify the APIs needed for analysis and onboarding, API request/response structures, and DTO classes.
• Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions.
• Engage proactively with external teams to ensure alignment and successful project execution.
• Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

Requirements

• Over 5 years of proven experience as a Solution Architect, preferably in voice-based solutions and cloud platforms.
• 3+ years of experience with Google Dialogflow CX and large language models (LLM).
• Experience with designing secure and scalable backend integrations.
• 3–4 years of hands-on experience in Python for backend development, API creation, and automation.
• Deep knowledge of IVR/bot systems and voice solution architecture, including VXML, ASR, and NLP-based interactions.
• Proficient in managing the transfer and storage of conversational data between platforms.
• Excellent communication and collaboration skills.

Nice to Have

• Hands-on experience in development and implementation solutions in Google CCAI.
• Background in AI-driven speech processing and conversational AI solutions.
• Prior experience in an Agile development environment.

What We Offer

• Culture of Relentless Performance with a 99% project success rate.
• Competitive pay and benefits, including health insurance and language courses.
• Work from anywhere culture, maximizing flexibility.
• Growth mindset with professional development opportunities.
• Collaborate on impactful projects for top global clients.
• Welcoming multicultural environment with open communication.
• Commitment to social sustainability values.