Temporary Provider Success Associate - Remote

About the Role

We are seeking a highly motivated Temporary Provider Success Associate to join our team at Spring Health. This remote position is designed for individuals who are passionate about mental health and want to contribute to our mission of eliminating barriers to mental healthcare. As a key member of our Provider Operations team, you will play an essential role in supporting our mental health providers and ensuring they have the resources they need to deliver exceptional care.

What You'll Do

• Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools, ensuring timely resolution of issues that impact provider experience and platform usability.
• Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries related to compensation, policy clarification, and other non-technical support needs as they arise.
• Coordinate with partner teams to identify and report recurring service issues or bugs.
• Close the loop with providers to ensure they are supported effectively along the way.
• Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation.
• Share ownership in the development of the Provider Help Center and internal team knowledge base.
• Provide training and product support to internal teams and provider networks as needed.
• Participate in and lead special projects as directed by management.
• Drive continuous improvement of the provider support experience by optimizing processes, tools, and communication.

Requirements

• Minimum of 2 years of experience in a technical support role.
• Outstanding written, verbal, and listening communication skills with a high attention to detail.
• Familiarity with Zendesk, Jira, Zoom, Salesforce, or similar SaaS applications is a plus.
• Proven ability to develop creative solutions to complex problems.
• Ability to develop operations and processes for scaling efficiently.
• Thoughtful, curious, and collaborative problem-solving approach.
• Experience in telehealth or startups is advantageous but not required.

Nice to Have

• Experience working with EHR systems is preferred but not required.

What We Offer

• Competitive salary in the range of $32,000 to $37,000 annually.
• Full-time, temporary position with the possibility of extension based on business need.
• Opportunity to work with a diverse and high-quality provider community.
• Supportive and mission-driven work environment.
• Flexible remote work arrangements.

Join us in our mission to make mental healthcare accessible to everyone, everywhere. If you are excited about this opportunity, we encourage you to apply!