Network Operations Engineer - Remote Position at Polygon Labs

About the Role

We are seeking a Network Operations Engineer to join our team at Polygon Labs. This is a remote position where you will play a crucial role in ensuring the reliability of our blockchain infrastructure. As a Network Operations Engineer, you will be the first line of defense in monitoring and maintaining the health of our systems, making this an exciting opportunity to contribute to a rapidly growing company in the blockchain space.

What You'll Do

• Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products.
• Track third-party dependencies and identify degradation that may impact the broader ecosystem.
• Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact.
• Escalate confirmed issues to the appropriate SRE or engineering teams with clear, structured context.
• Coordinate incident response by ensuring the right stakeholders are engaged, timelines are maintained, and communication is consistent.
• Document incidents in real-time, including decisions, actions, and outcomes.
• Build and improve dashboards, alerting systems, and monitoring coverage to enhance visibility.
• Create and maintain runbooks for common failure modes and triage workflows.

Requirements

• Foundational experience working with Linux systems, including navigating filesystems, reading logs, and understanding system processes.
• Understanding of core networking concepts (DNS, HTTP, TCP/IP) and the ability to troubleshoot service connectivity issues.
• Basic scripting ability (e.g., Python, Bash) to automate tasks or analyze system data.
• Exposure to monitoring and observability tools such as Datadog, Grafana, or Prometheus.
• Strong written communication skills, with the ability to clearly document incidents and procedures under pressure.
• Willingness to work in a shift-based, follow-the-sun environment, with a structured and methodical approach to troubleshooting.

Nice to Have

• Familiarity with blockchain infrastructure, including node operation or EVM-based systems.
• Experience with Datadog or similar observability platforms in production environments.
• Exposure to infrastructure-as-code tools such as Terraform or configuration management tools like Ansible.
• Previous experience in a network operations center, incident response team, or on-call rotation.
• Experience working in a remote, globally distributed team.

What We Offer

• Remote first global workforce.
• Industry-leading Medical, Dental, and Vision health insurance.
• Company matching 401k with 3% match (for U.S. employees).
• $1,500 Home Office Set Up Allowance (lifetime max).
• $200 Annual AI Allowance.
• $75 Monthly internet or phone reimbursement.
• Flexible Time Off.
• Company issued laptop.

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.