Senior Technical Account Manager - Remote

About the Role

We are seeking a Senior Technical Account Manager to join our team at Clerk. This remote position allows you to work from anywhere while owning a portfolio of our most strategic accounts. As a Senior Technical Account Manager, you will serve as a technical advisor, integration partner, and advocate for our clients, ensuring they have the best experience with our products.

What You'll Do

• Manage a portfolio of accounts, acting as the primary point of contact and trusted advisor throughout the customer lifecycle.
• Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, and custom authentication flows.
• Drive revenue retention and expansion by identifying risks and upsell opportunities.
• Translate customer feedback into actionable insights for Product and Engineering teams.
• Collaborate with Support to ensure consistent customer experiences.
• Create and maintain technical documentation and onboarding guides.
• Contribute to the development of the Customer Experience function.

Requirements

• 4+ years of experience in a customer-facing technical role at a developer tools or SaaS company.
• Strong understanding of web authentication and identity management protocols (OAuth, SAML, OIDC, JWTs).
• Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js).
• Proven track record of managing customer accounts and driving retention.
• Excellent written and verbal communication skills.

Nice to Have

• Experience at an early-stage or high-growth startup.
• Familiarity with product-led growth models.
• Contributions to developer communities or open-source projects.

What We Offer

• Competitive Salary: We value your skills and experience.
• Equity Ownership: Participate in our stock option plan.
• Work Gear: Set up your ideal home office.
• Flexible Vacation Policy: Unlimited vacation days in addition to national holidays.
• Diverse and Inclusive Team: Join a globally distributed team committed to inclusion.