Insurance Process Administrator - Remote Opportunity

About the Role

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. We’re looking for an Insurance Process Administrator to join our Insurance Team. This Insurance Process Administrator remote role is an excellent opportunity for a proactive individual to be part of a friendly and high-performing team.

What You'll Do

• Compile and issue insurance policy documentation to customers within agreed service timeframes.
• Monitor documentation accuracy and report discrepancies where identified.
• Process insurance policy cancellations and arrange customer refunds in line with company procedures.
• Manage shared team inboxes, including the allocation and resolution of incoming email queries.
• Support the digital renewal process by completing renewal checks and generating customer quotations.
• Manage follow-ups on outstanding customer payments to support policy retention and minimize cancellations.
• Produce daily case reports and allocate cases to team members.
• Work towards individual and team performance targets while maintaining service quality standards.

Requirements

• Confident in working with various stakeholders.
• An effective communicator with good time management skills.
• Able to deliver on KPIs in a fast-paced environment.
• Act with the highest ethical standards due to the regulatory environment within the Insurance team.
• Proficient in Microsoft Office products, including Word, Excel, and PowerPoint.
• Laser-focused on attention to detail.
• Enthusiastic with a positive/can-do mindset.

Nice to Have

• Experience in the insurance industry.
• Familiarity with CRM systems.
• Knowledge of regulatory requirements in the insurance sector.

What We Offer

• Private healthcare cover and an Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure.
• 1 paid family/religious day of leave per year after successful probation.
• Flexible working options & a hybrid work approach.
• Auto-enrolled salary sacrifice pension scheme.
• Recognition programs including highflyers incentive and long service awards.
• Company summer & Christmas party celebrations.

This Insurance Process Administrator remote position offers a chance to grow within a vibrant company culture that values collaboration, creativity, and fun. Join us at Bionic and help us make a difference in the lives of small business owners!