Senior ServiceNow Developer - Remote Position

About the Role

We are seeking a Senior ServiceNow Developer to join our team in a fully remote capacity. As a Senior ServiceNow Developer, you will be responsible for leading the design, development, and optimization of ServiceNow integrations with enterprise systems and third-party applications. This role is crucial for ensuring that our integrations are scalable, secure, and maintainable within complex enterprise environments.

What You'll Do

• Design, develop, and maintain integrations using IntegrationHub, Flow Designer, Scripted REST APIs, MID Servers, REST/SOAP, and message queues.
• Lead integration architecture while ensuring security, governance, and enterprise standards.
• Build reusable frameworks and templates for future integrations.
• Develop Script Includes, Business Rules, Transform Maps, Import Sets, custom APIs, and data flows.
• Support platform upgrades, automation, and integration hardening.
• Troubleshoot and resolve integration and performance issues.
• Collaborate with Architecture, Security, HRIS, ITSM, ITOM teams, and vendors to define solutions.
• Act as API and integration expert, including OAuth, JWT, and Basic Auth.
• Mentor junior developers and participate in peer reviews.
• Create architectural diagrams, flow maps, and operational documentation.
• Ensure integrations meet compliance, privacy, audit, and data retention standards.

Requirements

• 10+ years of overall IT experience, with at least 6–10 years as a ServiceNow Developer and 3+ years focused on integrations.
• Hands-on experience with IntegrationHub, Flow Designer, Scripted REST APIs, MID Servers, and web service integrations.
• Strong proficiency in JavaScript, ServiceNow Glide API, and scoped application development.
• Experience integrating ServiceNow with HRIS, ITSM tools, CRM, identity platforms, monitoring tools, or cloud platforms.
• Solid understanding of authentication frameworks (OAuth 2.0, JWT, Mutual TLS).
• Proven ability to diagnose complex issues in distributed systems.
• ServiceNow certifications preferred: CSA (required), CIS for ITSM/HRSD/IntegrationHub highly preferred.

Nice to Have

• Experience with event-driven or asynchronous integrations (Webhooks, Kafka, MQ).
• Hands-on experience with CMDB, discovery, and lifecycle management.
• Familiarity with Now Assist, Virtual Agent, and AI search.
• Experience in large-scale, global environments with high availability and data integrity requirements.
• Knowledge of DevOps practices, Git, ATF, CI/CD pipelines, and automated deployment for ServiceNow.
• Experience designing integrations in regulated industries or highly secure environments.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 annually.
• Fully remote work environment, allowing for flexible work arrangements.
• Opportunity to mentor junior developers and shape the future of our integration solutions.
• Access to professional development and training resources.
• Collaborative team culture with a focus on innovation and best practices.
• Health benefits and a supportive work-life balance.