Senior IT Support Specialist - Remote at Bird

About the Role

We are looking for a Senior IT Support Specialist to join our team at Bird, where you will play a pivotal role in ensuring seamless IT operations in a fully remote environment. As a Senior IT Support Specialist remote, you will be the first point of contact for employees, managing helpdesk operations and supporting onboarding and offboarding processes. Your expertise will help maintain a secure and employee-friendly IT environment.

What You'll Do

• Serve as the initial point of contact for helpdesk support across the organization on a daily basis.
• Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack.
• Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch.
• Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects.
• Maintain and contribute to internal IT documentation and knowledge base.
• Support user access management and provisioning through identity and access management tools.
• Assist with security and compliance initiatives including SOC2 as needed.
• Promote a collaborative, inclusive, and approachable IT culture across the organization.

Requirements

• 3-5 years of relevant IT support experience.
• Hands-on experience with Okta, Google Workspace, and Jamf.
• Experience managing endpoints in a Mac-first environment.
• Strong communication skills — written and verbal.
• High learning agility and genuine curiosity about technology.
• Ability to work independently and self-sufficiently in a fully remote environment.

Nice to Have

• East Coast based or willing to work East Coast hours.
• Experience with AirWatch or similar PC MDM solutions.
• Familiarity with Slack administration.
• Basic scripting or automation experience.
• Experience supporting a globally distributed workforce.

What We Offer

• Competitive salary in the range of $80,000 to $99,000 per year.
• Plenty of time off to relax and recharge.
• A work-from-home stipend to set up your remote workspace.
• An employer-paid healthcare package.
• Bird ride credits to get you where you need to be!

At Bird, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences. If you are ready to join a passionate team that is shaping the future of urban movement, apply today!