Senior Engagement Manager - Remote for EMEA

About the Role

We are seeking a Senior Engagement Manager - Remote to join our dynamic team at GitLab. In this pivotal role, you will drive our growth in the EMEA region by structuring services engagements that foster true partnerships and shared success with our customers. As a Senior Engagement Manager, you will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes.

What You'll Do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders.
• Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements, and desired business outcomes.
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives.
• Structure engagements and commercial proposals to clear outcomes, maintaining flexibility for staff augmentation and packaged offerings when needed.
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability.
• Articulate GitLab’s services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements.
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence.
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.

Requirements

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region.
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
• Effective communication and interpersonal skills with executive presence.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams.
• Capacity to work autonomously and asynchronously in a fully remote setting.

Nice to Have

• Experience with AI and agile methodologies.
• Familiarity with GitLab’s platform and services.
• Previous experience in a consulting or professional services role.

What We Offer

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.