Senior Customer Success Manager - Remote (Dutch Speaking)

About the Role

Join Deel as a Senior Customer Success Manager and take your career to new heights in a fully remote environment. As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients receive exceptional service and support. Your expertise will help us maintain our reputation as the fastest-growing Software as a Service (SaaS) company in history. This is a fantastic opportunity to work with a dynamic team that values innovation and inclusivity.

What You'll Do

• Manage a portfolio of high-value strategic accounts, focusing on Payroll solutions.
• Develop and execute comprehensive account strategies to ensure long-term success and customer satisfaction.
• Proactively identify potential risks and collaborate with internal stakeholders to address customer issues promptly.
• Build strong relationships with senior stakeholders and understand their business needs to create tailored success plans.
• Act as the voice of the customer by collecting feedback and prioritizing product requirements based on urgency and revenue impact.
• Coordinate with internal teams to ensure timely responses to customer requests and drive adoption of platform features.
• Provide a high-quality experience to our customers on a day-to-day basis, ensuring their needs are met effectively.
• Host regular business reviews to assess partnership success and identify areas for improvement.

Requirements

• A minimum of 6+ years of relevant experience in customer success or account management.
• Experience in fast-growth startups, top-tier management consulting, investment banking, or private equity is preferred.
• Strong relationship-building skills and the ability to remain calm under pressure.
• Quantitative skills with the ability to draw insights from complex data sets.
• A reliable, motivated self-starter with a proven track record of achievement.
• Fluency in Dutch is preferred, with global payroll experience being a plus.
• Strong analytical foundation with the ability to synthesize data into actionable recommendations.
• Curiosity and a desire to make a meaningful impact in the global workforce.

Nice to Have

• Experience with SQL or similar data manipulation tools.
• Previous experience in a customer-facing role within the SaaS industry.
• Knowledge of global payroll processes and compliance.

What We Offer

• Competitive salary with stock grant opportunities.
• Flexible remote work environment with optional WeWork access.
• Comprehensive benefits package tailored to your location.
• Commitment to diversity and inclusion in the workplace.
• Continuous learning and professional development opportunities.
• Supportive team culture that celebrates successes and encourages growth.