Senior Customer Success Manager - AI Infrastructure

About the Role

Join Crusoe as a Senior Customer Success Manager to help our clients maximize the value of our AI infrastructure solutions. This Senior Customer Success Manager remote position is pivotal in guiding clients through technical complexities, ensuring they achieve their business and sustainability goals.

What You’ll Be Working On

• Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
• Customer Advocacy: Work on case studies to highlight customer successes.
• Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes solutions.
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You’ll Bring to the Team

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferred.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

What We Offer

• Competitive salary based on experience and skills.
• Pension contributions.
• Private health and dental insurance.
• Income protection.
• Life assurance.
• Support for financial security, health, and overall well-being.
• Remote work flexibility.
• Opportunities for professional growth and development.