Senior Associate, Cloud Operations - Remote

About the Role

We are seeking a Senior Associate, Cloud Operations to join our dynamic team at Western Union. This remote position offers an exciting opportunity to lead a team of cloud engineers while being hands-on with AWS infrastructure, operations, and reliability engineering. You will play a pivotal role in ensuring highly available, secure, and performant AWS environments that support our business-critical applications.

What You'll Do

• Act as a hands-on technical leader, actively designing, reviewing, and troubleshooting AWS architectures and operational workflows.
• Lead and contribute to the management of production AWS environments supporting Tier-1 / Tier-0 workloads.
• Drive cloud reliability, resiliency, and availability improvements, including multi-AZ and multi-region designs.
• Review and guide implementation of infrastructure as code (IaC) using tools such as CloudFormation and/or Terraform.
• Ensure strong security and compliance posture, including IAM, network segmentation, encryption, and logging.
• Serve as an escalation point during P1 / P2 incidents, providing technical direction and hands-on remediation.
• Manage and mentor a team of AWS cloud engineers, providing technical guidance, coaching, and performance feedback.
• Drive cost optimization initiatives using AWS Cost Explorer, Savings Plans, and right-sizing strategies.

Requirements

• 3+ years of hands-on experience with AWS cloud infrastructure.
• Strong expertise in core AWS services: EC2, VPC, IAM, ELB, Auto Scaling, S3, RDS.
• Experience with Linux-based systems (Amazon Linux, RHEL, Ubuntu).
• Strong understanding of networking concepts (subnets, routing, DNS, load balancing, firewalls).
• Proven experience handling major production incidents and complex troubleshooting.
• AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are preferred.
• Experience with disaster recovery automation and multi-region architectures.

Nice to Have

• Experience with ECS, EKS, or Kubernetes.
• Familiarity with security tooling, vulnerability management, and audit requirements.
• Exposure to FinOps practices and cloud cost governance.

What We Offer

• Access to short-term incentives and multiple health insurance options.
• Annual Health Check-up and hospitalization insurance coverage.
• Relocation benefits to support your move to India.
• Flexible working arrangements with a hybrid work model.
• Opportunities for continuous learning and professional development.
• A diverse and inclusive work environment.