Senior Account Manager - Strategic Remote Role

About the Role

Join us as a Senior Account Manager - Strategic Remote Role at Mural, where you'll manage and grow a portfolio of our largest and most strategic customers. This position is perfect for someone who thrives in a fast-paced, growth-oriented environment, where performance is recognized and voices are heard.

What You'll Do

• Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
• Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI.
• Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
• Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
• Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
• Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
• Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
• Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
• Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.

Requirements

• 10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
• 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
• A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
• Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
• Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
• Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
• Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
• Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.

What We Offer

• Competitive salary ranging from $248,000 to $310,000 based on experience and skills.
• Comprehensive benefits package including health, dental, and vision coverage.
• Flexible remote work environment with a focus on work-life balance.
• Opportunities for professional development and career advancement.
• A culture that rewards initiative and impact, empowering you to take ownership and experiment.