Talantix.io
Dataiku•11.03.26
AI SCORE 8.5

Remote Technical Support Engineer - AI Platform

$80K–$100K/year
RemoteAI/Big Data
Technical Support•AI Technologies•Big Data•Customer Service•Problem Solving

About the Role

We are seeking a Remote Technical Support Engineer to join our dynamic team at Dataiku. As a key member of our support organization, you will play a crucial role in helping our customers navigate technical challenges related to our Everyday AI Platform (DSS). This position is fully remote, allowing you the flexibility to work from anywhere while contributing to a global team.

What You'll Do

  • Provide expert technical support to APJ and global customers, addressing issues related to installation, security, and integration with big data technologies.
  • Collaborate with cross-functional teams to enhance customer experience and resolve complex technical problems.
  • Utilize your knowledge of AI and data science technologies to assist customers in maximizing their use of our platform.
  • Document and track customer interactions and technical issues to improve service delivery.
  • Participate in training and onboarding new team members, sharing your expertise and insights.

Requirements

  • 2-5 years of experience in a technical support role, preferably in a software or AI environment.
  • Strong understanding of data science technologies and big data integration.
  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
  • Exceptional communication skills, both written and verbal, to effectively assist customers.
  • Experience with customer support tools and ticketing systems.

Nice to Have

  • Familiarity with machine learning concepts and practices.
  • Experience in a distributed team environment.
  • Knowledge of programming languages such as Python or R.

What We Offer

  • Competitive salary and benefits package.
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive team culture.
  • Access to cutting-edge AI technologies and tools.
Why This Job8.5 of 10

This Remote Technical Support Engineer position at Dataiku offers an exciting opportunity to work with cutting-edge AI technologies while providing essential support to global customers.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Deep understanding of AI technologies and big data tools, such as TensorFlow and Apache Spark, enabling the candidate to troubleshoot complex issues effectively.

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Self-motivated and proactive problem-solver who thrives in a remote work environment, demonstrating strong time management and the ability to work independently while keeping stakeholders informed.

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Experience with customer support platforms and ticketing systems (e.g., Zendesk or Jira) to efficiently manage and resolve customer inquiries, along with a mindset oriented towards continuous learning in the rapidly evolving AI landscape.

Learning Resources

→Technical Support Fundamentalscourse
→AI for Everyonecourse
→Big Data Basics: Introduction to Big Datacourse

Career Path

Remote Technical Support Engineer - AI Platform(Now)→Technical Account Manager or AI Solutions Consultant(1-2 years)→Senior Technical Support Engineer or Customer Success Manager(3-5 years)

Market Overview

Market Size 2024
$45B
Annual Growth
12.5%
AI Adoption in Support
65%
Investment in AI Support Tools
+150%
Labour Demand for Technical Support
+20%
Avg Salary for Technical Support Engineer
$78K

Skills & Requirements

Required
Technical SupportAI TechnologiesBig Data
Growing in Demand
Cloud SupportData AnalyticsAI Chatbot Management
Declining
Traditional Help Desk SoftwareBasic Troubleshooting Techniques

Domain Trends

Rise of AI in Technical Support
AI technologies are increasingly being integrated into support platforms, with 65% of companies using AI-driven tools to enhance customer support efficiency.
Shift to Remote Support Solutions
The demand for remote technical support has surged by 30% since 2022, driven by the need for flexibility and the rise of remote work environments.
Increased Focus on Customer Experience
Companies are investing over 40% of their support budgets into improving customer experience through personalized support, driven by the competitive landscape.

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