Product Operations Associate - FinTech Startup

About the Role

We are looking for a Product Operations Associate to join our team at Kikoff. This Product Operations Associate remote role is essential in ensuring the success and smooth operation of our products. You will be working closely with the Product Operations Manager to diagnose and resolve product issues, gather and analyze user feedback, and maintain operational processes.

What You'll Do

• Partner with internal stakeholders to ensure products have the necessary operational support from inception to long-term product maintenance.
• Identify, diagnose, and root causes of user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action.
• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
• Drive policy changes while maintaining product changelogs and determining long-term risk factors.
• Manage post-launch operations, including follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.

Requirements

• 1-2 years of experience in B2C Tech, Consulting, or a fast-paced startup environment.
• Previous experience in product operations is preferred.
• Strong project management skills and the ability to align internal and external stakeholders effectively.
• Analytical experience, with the ability to diagnose and prioritize product issues in a fast-paced environment.
• Demonstrated ability to conduct user interviews, gather feedback, and drive customer-focused improvements.
• Able to maintain documentation and drive process improvements for long-term operational success.
• Strategic thinking and demonstrated ability to communicate long-term product strategy.

Nice to Have

• Experience with AI technologies or financial tools.
• Familiarity with compliance tracking and metrics monitoring.
• Knowledge of user experience design principles.

What We Offer

• Comprehensive medical, dental, and vision coverage, with Kikoff covering the full cost of health insurance for employees.
• Stock options for employees, allowing you to share in the company's success.
• A competitive salary range of $110K - $125K, consisting of base salary plus equity and benefits.
• Regular team-building events to foster a collaborative environment.
• Visa sponsorship available for exceptional talent.