Patient Booking Coordinator - Remote Opportunity

About the Role

We are seeking a dedicated Patient Booking Coordinator remote to join our growing team at Dentopedia Group. This role is essential in ensuring a seamless patient journey from the first enquiry to consultation. As a Patient Booking Coordinator remote, you will manage patient enquiries and coordinate appointment bookings, optimizing clinic diaries to enhance patient experiences.

What You'll Do

• Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms.
• Book and coordinate patient appointments efficiently while optimizing clinic diary utilization.
• Ensure patients receive clear information regarding appointment availability and services.
• Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders.
• Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys.
• Maintain accurate patient records and booking documentation.
• Follow up missed calls and online enquiries promptly.
• Communicate diary changes, cancellations, or urgent booking requests to the relevant team members.

Requirements

• Previous experience in a receptionist, call centre, or customer service role.
• Excellent communication and telephone skills.
• Strong organizational skills and attention to detail.
• Friendly, professional, and patient-focused approach.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Confident using booking systems or CRM software.
• Reliable, proactive, and able to work within a performance-driven environment.

Nice to Have

• Experience in the healthcare sector.
• Knowledge of dental procedures and terminology.

What We Offer

• Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party.
• 50% discount on treatments for yourself at any Dentopedia clinic.
• 20% discount for your family members and relatives.
• Ad-hoc Amazon gift vouchers approved by the CEO.
• Seasonal gifts and Christmas bonus.

Join us at Dentopedia Group and be part of a team that values high-quality, ethical dentistry and exceptional patient care. Apply now for the Patient Booking Coordinator remote position and help us make a difference in our patients' lives!