Receptionist - Hospitality Role at Meliá Hotels (Remote Options)

About the Role

We are seeking a dedicated Receptionist to join our team at Meliá Hotels International. This role offers a unique opportunity to work in a dynamic hospitality environment while enjoying the flexibility of remote options. As a Receptionist, you will be the first point of contact for our guests, delivering exceptional service and creating memorable experiences.

What You'll Do

• Welcome guests and complete check-in and check-out procedures in a friendly and professional manner.
• Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs.
• Maintain awareness of daily availability and actively promote up-selling opportunities.
• Accurately present and process guest accounts, ensuring correct documentation.
• Ensure all guest registration cards are completed accurately and filed correctly.
• Observe and comply with all security, health & safety, and emergency procedures.
• Support the wider front office team and undertake any additional reasonable duties as required by management.

Requirements

• Previous experience in a similar receptionist or front office role.
• Knowledge of OPERA PMS is a plus.
• Fluency in English; additional Spanish language skills are an advantage.
• Strong communication and customer service skills.
• A professional, positive, and proactive attitude.
• Ability to work effectively in a fast-paced hospitality environment.
• Passion for delivering exceptional guest experiences.

Nice to Have

• Experience in a luxury hotel environment.
• Additional language skills beyond English and Spanish.
• Familiarity with hotel management software.

What We Offer

• Competitive salary of £27,583 per annum plus service charge.
• Global career opportunities across more than 350 hotels worldwide.
• Exclusive hotel rates for you, your friends & family.
• Company pension scheme.
• Refer-a-friend bonus (£500 after successful completion of probation).
• 28 days’ holiday including public holidays.
• Health cash plan & discounted dental cover.
• Unlimited access to Meliá’s global e-learning platform.
• Awards & recognition programmes.
• Complimentary meals on duty.