Port Delivery Agent - Remote Opportunity
About the Role
Join our Operations & Delivery team as a Port Delivery Agent remote in Porto, Portugal, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. As a Port Delivery Agent, you will work as part of a dedicated team responsible for preparing operations, ensuring high standards and quality service to achieve the highest guest and client satisfaction.
What You'll Do
- Be physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
- Handle and arrange operations agreed with our cruise clients throughout all stages involved in the process.
- Ensure smooth operations from start to finish, managing correspondence with clients alongside the Supervisor/Team Manager.
- Close all invoicing and data loading procedures efficiently.
- Maintain constant contact, reserving, and updating providers accordingly.
- Collaborate with ships and respective onboard teams to review, update, and arrange all final details according to pre-approved itineraries.
- Work flexible hours, including early starts and weekends, depending on cruise ship schedules.
Requirements
- Knowledge and experience in daily planning and operations in a holiday destination and/or cruise business.
- Confident decision-maker, capable of working under pressure.
- Excellent communication skills in English and Portuguese.
- Pro-active guest service mindset with a focus on quality and efficiency.
- Ability to work flexibly depending on cruise ship schedules.
- Driver’s license and own car are desirable.
Nice to Have
- Experience in customer service within the travel or cruise industry.
- Knowledge of additional languages.
- Previous experience in a similar role.
What We Offer
- A competitive salary starting at €14,900 gross per year.
- 40 working hours per week.
- Paid training days and free access to our TUI Learning Hub, TUI Skills Academy, and language lessons.
- Involvement in charity and sustainability initiatives like the TUI Care Foundation.
- Access to our dedicated WeCare Team and 24/7 Wellbeing Hub.
- Growth opportunities tailored to your unique skills and expertise.
This role offers a unique opportunity to work remotely as a Port Delivery Agent with TUI Group, providing excellent customer service in the travel industry. With a competitive salary and growth opportunities, it's an attractive position for those looking to advance their careers.
Who Will Succeed Here
Proficient in using customer relationship management (CRM) tools like Salesforce to track interactions and improve service delivery, ensuring a seamless experience for clients.
Demonstrates strong organizational skills and the ability to manage multiple operations simultaneously, particularly in a remote setting, to ensure timely embarkation and debarkation processes.
Possesses a problem-solving mindset with experience in operational management, enabling quick resolution of issues that may arise during cruise operations.
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