Office Supervisor - Remote Opportunity

About the Role

We’re looking for a bright, energetic Office Supervisor to join our Havertys Team. This Office Supervisor remote position offers a fantastic opportunity to advance your career with Havertys, the most established furniture retailer in the industry. You’ll thrive in our team environment where our focus is always on superior customer service, integrity, quality, and teamwork.

What You'll Do

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always sufficiently staffed.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist the manager with inventory.
• Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• Ensure bank deposits are made daily by management.
• Create and process employee sales.
• May also perform HR/Payroll duties: Process I9 Verifications, maintain and approve time records for hourly team members, and assist with hiring and performance reviews.

Requirements

• High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• 1-3 years of experience in an office environment and customer service preferred.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Nice to Have

• Experience in retail management.
• Familiarity with HR processes.
• Knowledge of OSHA regulations.

What We Offer

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles with our Daily Pay Program.
• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off includes vacation, sick time, personal days, and company holidays.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for Team Member Referrals.
• Educational financial assistance.
• Complimentary health and wellness program.