Middle Account Manager - Remote iGaming Platform

About the Role

We are looking for a Middle Account Manager - Remote to join our dynamic team at GR8 Tech. As a vital part of our operations, you will support and grow our clients by ensuring smooth operations and effective product usage. This role is perfect for those who are passionate about the iGaming industry and are eager to help clients maximize their ROI.

What You'll Do

• Own business and operational support for an assigned client portfolio, ensuring seamless service delivery.
• Develop existing and new clients into long-term partnerships through effective communication and support.
• Support onboarding of newly signed clients and assist them in adopting GR8 Tech products effectively.
• Analyze client performance and product usage, preparing reports and performance summaries to optimize ROI.
• Present product updates and collect client feedback to share with product and development teams.
• Collaborate with cross-functional teams including affiliates, customer service, and development to enhance service delivery.
• Upsell and cross-sell products or features, documenting all interactions in the CRM system.

Requirements

• 1-2 years of experience in account management or customer service, with at least 1 year in the iGaming industry.
• Fluent in English and either Ukrainian or Russian.
• Strong MS Office skills, particularly in Excel, PowerPoint, and Word.
• Basic experience with CRM and BI tools.
• Excellent communication skills and high emotional intelligence.
• Ability to work independently and prioritize operational tasks effectively.
• Analytical mindset with strong problem-solving skills.

Nice to Have

• Familiarity with SDLC and task management tools such as Jira, Confluence, or Miro.
• Basic technical understanding of web services.
• Experience in commercial discussions or entry-level negotiation.
• Ability to generate ideas for platform or process improvements.

What We Offer

• Annual cafeteria budget for sports, medical, mental health, home office, and language courses.
• Paid maternity/paternity leave and monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.
• Remote-first work environment with tech support and coworking compensation.
• Team events both online and offline to foster collaboration.
• A learning culture with internal courses and growth programs.

Our Culture & Core Values

At GR8 Tech, we believe in a culture fueled by trust, ownership, and a growth mindset. We encourage our team to move fast, stay curious, and keep it real. Our core values include:

• FUELLED BY TRUST: Open and honest communication.
• OWN YOUR GAME: Taking initiative and responsibility.
• ACCELER8: Focusing on smart and simple solutions.
• CHALLENGE ACCEPTED: Embracing challenges and fostering curiosity.
• BULLETPROOF: Being resilient and prepared.