Learning Manager - Premium Hospitality Project

About the Role

We are seeking a Learning Manager to join our team at Cipriani Punta del Este. This Learning Manager remote position offers a unique opportunity to shape the learning agenda within a world-class hospitality project. You will drive the learning initiatives that enhance capabilities and service standards across the organization.

What You'll Do

• Lead the learning and training agenda across the organization, ensuring alignment with business priorities and brand standards.
• Assess development needs across functions and levels, turning them into clear, practical learning solutions.
• Design and oversee induction, onboarding, and training journeys for employees at various stages of their experience.
• Create initiatives that reinforce service excellence, operational consistency, and leadership capabilities.
• Partner with internal stakeholders to identify capability gaps and support team development efforts.
• Coordinate external vendors, facilitators, and training resources as needed.
• Monitor participation, effectiveness, and impact of learning initiatives through relevant follow-up and reporting.
• Help organize learning content, training calendars, and development processes in a structured way.

Requirements

• University degree in Human Resources, Psychology, Education, Business Administration, or a related field.
• Solid experience in Learning & Development, training, talent development, or similar responsibilities.
• Experience within hospitality, luxury, premium service, retail, or other high-expectation environments is highly valued.
• Demonstrated ability to create and implement training initiatives for diverse audiences and seniority levels.
• Strong communication and facilitation skills, with the ability to connect well with diverse stakeholders.
• Organized, hands-on, and proactive working style.
• Sound judgment, autonomy, and the ability to navigate dynamic environments effectively.
• Intermediate to advanced English proficiency.

Nice to Have

• The ability to balance strategic thinking with practical execution.
• A genuine understanding of service culture and development in premium environments.
• Attention to detail and care for quality in both content and delivery.
• A flexible and solution-oriented mindset.
• The ability to build credibility and strong working relationships across the organization.

What We Offer

• Comprehensive relocation support to help you settle into your new role in Punta del Este, Uruguay.
• Opportunity to work in a distinctive international project where service, sophistication, and people development go hand in hand.
• Full-time schedule with a focus on professional growth and development.
• Engaging work environment within a premium hospitality setting.
• Competitive salary and benefits package.