ITSM Service Lead - Remote Opportunity

About the Role

We are seeking an experienced ITSM Service Lead remote to join our team at UT Southwestern Medical Center. This role is essential in helping our organization deliver exceptional IT services. As the ITSM Service Lead, you will guide and mature key service management practices, ensuring they operate smoothly and efficiently in line with ITIL best practices.

What You'll Do

• Lead and enhance IT service management practices to improve service quality and operational excellence.
• Partner with teams across the organization to gather requirements that support practice maturity and service catalog development.
• Analyze service performance and identify opportunities for improvement.
• Advocate for ITSM and educate teams on best practices.
• Support the iterative deployment of ITSM capabilities in collaboration with development teams.
• Manage multiple priorities and communicate progress clearly to leadership.

Requirements

• Bachelor's Degree in computer science, math, information systems, or a related field.
• 6 years of progressively responsible information technology experience.
• Strong knowledge of ITIL and ITSM methodologies.
• Hands-on experience with ServiceNow ITSM and SPM.
• Familiarity with Scrum, especially backlog management.
• Excellent communication, collaboration, and stakeholder engagement skills.
• Ability to think strategically while managing day-to-day details.
• Proactive mindset and ownership of your work.

Nice to Have

• ITIL v4 Foundations certification.
• Prior experience with ServiceNow.

What We Offer

• Competitive salary between $100,000 and $120,000.
• Comprehensive benefits package including healthcare, PTO, and paid holidays.
• On-site childcare and wellness programs.
• Tuition reimbursement and public service loan forgiveness options.
• Relocation support for candidates willing to move to the Dallas/Fort Worth Metroplex.

Join us at UT Southwestern Medical Center as an ITSM Service Lead remote and be part of a culture that values teamwork, professionalism, and career growth!