IT Support Specialist - Remote

About the Role

We are looking for an IT Support Specialist - Remote to join our dynamic team. As an IT Support Specialist, you will play a crucial role in ensuring that our clients receive top-notch technical support and assistance. You will be responsible for troubleshooting issues related to Windows 10/11, MacOS, Microsoft 365, and Google Workspace. This is a fantastic opportunity to work remotely and be part of a collaborative environment where your expertise will be valued.

What You'll Do

• Provide 2nd level support for Windows and MacOS systems, ensuring timely resolution of technical issues.
• Manage and troubleshoot Microsoft Entra ID (Azure AD) and Intune for device management.
• Document troubleshooting processes and create user guides to enhance the support experience.
• Collaborate with cross-functional teams to streamline support processes and improve service delivery.
• Assist in QA testing and design compliance testing to ensure high-quality support services.

Requirements

• 2-5 years of experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows 10/11, MacOS, and Microsoft 365.
• Experience with troubleshooting and technical support in a B2B environment.
• Familiarity with Google Workspace and Microsoft Entra ID (Azure AD).
• Excellent communication skills and ability to work collaboratively in a remote team.

Nice to Have

• Experience with Linux systems.
• Knowledge of graphic design tools such as Figma and InDesign.
• Background in project management or product management.

What We Offer

• Monday-Friday work schedule with shifts that include breaks.
• Days off on US national holidays.
• Paid vacations and sick leave.
• Reduced hours on Fridays during the summer.
• Opportunities for professional development and training.