Talantix.io
Binance•09.04.26
AI SCORE 8.5

IT Support Specialist - Remote Position at Binance

$60K–$80K/year
RemoteWeb3EU
MacOS•iOS•Google Workspace•Okta•Jira•Confluence•Networking•Troubleshooting•Analytical Skills

About the Role

We are seeking an enthusiastic IT Support Specialist to join our team at Binance. This IT Support Specialist remote position offers a unique opportunity to work within a leading global blockchain ecosystem, supporting our internal operations and enhancing our technological infrastructure.

What You'll Do

  • Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues.
  • Troubleshoot and resolve incidents using available tools and best practices.
  • Escalate and route incidents to appropriate teams when necessary while retaining ownership.
  • Ensure incidents and service requests are resolved within agreed service levels.
  • Maintain a strong security-first mindset in all support activities.
  • Assist in defining and improving IT operating procedures and documentation.
  • Contribute to internal knowledge-sharing platforms and documentation updates.
  • Monitor systems and services, identifying trends and potential problem areas.
  • Support IT Operations initiatives across multiple departments.
  • Collaborate effectively with cross-functional teams to ensure seamless IT service delivery.

Requirements

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • Strong hands-on experience with macOS (OSX) and iOS devices.
  • Proven experience managing Google Workspace (Google Admin), Okta, and the Atlassian Suite (Jira, Confluence, etc.).
  • Solid understanding of networking fundamentals: DHCP, LAN/WAN, Active Directory, Access Points, IPSec VPN, and network monitoring & security principles.
  • Strong troubleshooting and analytical skills.
  • Excellent communication skills in English.

Nice to Have

  • Experience with cloud services and security protocols.
  • Knowledge of ITIL practices.
  • Familiarity with scripting languages for automation.

What We Offer

  • Shape the future with the world’s leading blockchain ecosystem.
  • Collaborate with world-class talent in a user-centric global organization with a flat structure.
  • Tackle unique, fast-paced projects with autonomy in an innovative environment.
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
  • Competitive salary and company benefits.
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This IT Support Specialist role at Binance offers a unique opportunity to work remotely within a leading blockchain organization, tackling technical challenges and supporting innovative projects.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficiency in MacOS and iOS environments, enabling effective troubleshooting of Apple devices and applications, which is crucial for supporting Binance's tech-savvy workforce.

→

Strong analytical skills with experience in using Jira and Confluence for tracking and managing IT support tickets, ensuring efficient resolution of service requests in a remote work setting.

→

A proactive mindset with a solid understanding of networking fundamentals, allowing for swift identification and resolution of connectivity issues within a decentralized blockchain ecosystem.

Learning Resources

→MacOS Support Essentialscourse
→Google Workspace Admin Helpguide
→Networking Basics: The Complete Guidearticle

Career Path

IT Support Specialist(Now)→IT Operations Analyst(1-2 years)→IT Manager(3-5 years)

Market Overview

MacOS Market Size 2024
$12.5B
Annual Growth (MacOS)
8.2%
AI Adoption in IT Support
35%
Investment in IT Support Automation
+150%
Labour Demand for IT Support Specialists
+20%
Avg Salary for IT Support Specialist (Europe)
$50K

Skills & Requirements

Required
MacOSiOSGoogle Workspace
Growing in Demand
MDM Solutions (Mobile Device Management)Cloud Computing (AWS/Azure)Cybersecurity Fundamentals
Declining
Windows XP SupportLegacy Networking Protocols (e.g., Token Ring)

Domain Trends

Increased Demand for Remote IT Support
With 70% of companies adopting remote work policies, the demand for remote IT support specialists has surged.
Shift Towards Cloud-Based Solutions
Over 60% of organizations are transitioning to cloud-based IT solutions, increasing the need for support in environments like Google Workspace.
Integration of AI in Troubleshooting
AI-driven tools are expected to handle up to 40% of basic troubleshooting tasks, allowing IT support specialists to focus on more complex issues.

Industry News

Loading latest industry news...

Finding relevant articles from the last 6 months

All job postings are automatically gathered by algorithms. We do not review or verify listings, be careful when applying and do not sign-in with iCloud or Google services.