Front Office Agent - Luxury Hospitality Experience

About the Role

We are seeking a dedicated Front Office Agent to join our team at SIRO Boka Place, a luxury destination in Tivat, Montenegro. This Front Office Agent role is pivotal in delivering exceptional guest experiences and ensuring smooth daily operations at our hotel. As a Front Office Agent, you will be responsible for managing front desk activities, providing top-notch customer service, and maintaining the highest standards of hospitality. This position offers a unique opportunity to work in a vibrant environment where wellness and hospitality converge.

What You'll Do

• Manage daily operations of the Front Desk Department, ensuring efficient guest check-ins and check-outs.
• Provide immediate assistance to guests, addressing inquiries, complaints, and special requests promptly.
• Maintain a strong working relationship with all departments to ensure seamless service delivery.
• Utilize the Siro App for online check-ins and manage guest preferences to enhance personalized service.
• Prepare a variety of coffee drinks and maintain the coffee station to ensure guest satisfaction.
• Record guest issues in the tracking system and follow up on resolutions to ensure guest satisfaction.
• Assist with administrative tasks and manage online chat correspondence with guests.
• Participate in discussions to improve service quality and contribute to the Front Desk department's success.

Requirements

• Minimum of two years of experience in a luxury or boutique hotel environment, specifically in the Front Office department.
• Proficient in hospitality guest services with a strong focus on customer satisfaction.
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
• Strong computer skills, including proficiency in Microsoft Office and Opera.
• Exceptional listening and comprehension skills to effectively address guest needs.

Nice to Have

• Experience with hotel management software and guest response tracking systems.
• Knowledge of upselling techniques and revenue management.
• Ability to perform night audits and manage cash handling procedures.

What We Offer

• Competitive salary with opportunities for growth within the company.
• Comprehensive training and development programs to enhance your skills.
• Dynamic work environment focused on wellness and guest satisfaction.
• Flexible working hours and remote work options.
• Employee discounts on hotel stays and services.