Email Marketing Manager - Remote Position at Public Nectar

About the Role

We are seeking a talented Email Marketing Manager to join our dynamic team at Public Nectar. This Email Marketing Manager remote position is perfect for someone who thrives in a fast-paced environment and is passionate about driving customer retention and lifecycle value for our ecommerce clients.

What You'll Do

• Own the retention strategy across your client portfolio, developing tailored lifecycle roadmaps aligned with each brand's growth stage and commercial goals.
• Lead client-facing retention conversations, presenting strategies, interpreting performance data, and making proactive recommendations.
• Build and optimize automated lifecycle flows, including welcome series, post-purchase, win-back, and loyalty programs.
• Manage Klaviyo across multiple client accounts, including flows, campaigns, lists, segments, and integrations.
• Design and run structured A/B and multivariate testing programs to improve engagement and retention rates.
• Collaborate with paid media teams to align retention activities with acquisition strategies.
• Continuously audit performance and proactively raise opportunities for improvement.
• Transform performance data into clear, commercial insights and present these confidently to clients and internal stakeholders.

Requirements

• 2+ years of hands-on CRM or lifecycle marketing experience, ideally within ecommerce, DTC, or subscription brands.
• Expert-level knowledge of Klaviyo, including flows, campaigns, segmentation, and integrations.
• Solid understanding of Shopify and its connection to CRM and retention mechanics.
• Strong commercial instinct with a focus on LTV, churn rates, and revenue contribution.
• Confident communicator who can translate technical CRM into clear strategic direction for clients.
• Highly organized with the ability to manage multiple client workstreams simultaneously.
• Analytical by nature and creative in application, comfortable in spreadsheets and reviewing campaign briefs.

Nice to Have

• Agency-side experience or managing CRM across multiple brands.
• Exposure to SMS platforms and/or loyalty tools.
• Experience with subscription platforms.
• Familiarity with broader marketing analytics.

What We Offer

• Competitive salary commensurate with experience.
• Performance-based bonus opportunities.
• 28 days paid holiday plus bank holidays.
• Your birthday off.
• Access to £10,000 worth of training courses and professional development.
• Mentorship from experienced digital marketing experts.
• Fully remote working environment.
• Subsidized gym membership up to £50 per month.

If you're excited about driving real business growth through strategic retention management and want to be part of a team that values both performance and purpose, we want to hear from you!