Customer Support Specialist - Remote Role at Chainalysis

About the Role

We are hiring a Customer Support Specialist to join our global team at Chainalysis. This remote Customer Support Specialist position is essential for empowering our customers and enhancing their experience with our platform. Every day, you will contribute to our mission of increasing product engagement and reducing customer churn.

What You'll Do

• Provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage.
• Respond to customer inquiries regarding the Chainalysis platform and ensure satisfactory solutions.
• Build a close-to-expert understanding of our products and services.
• Partner with Customer Success, Sales, and Engineering to identify and resolve product issues.
• Engage with various customer profiles proactively, switching seamlessly between reactive and proactive support.

Requirements

• Technical support experience with software products, understanding RESTful APIs, SaaS, and On-Premises solutions.
• Experience with Zendesk or similar Customer Support platforms is a plus.
• High attention to detail and ability to manage competing tasks in a fast-paced environment.
• Emotional intelligence and empathy to understand customer needs.
• Excellent written and verbal communication skills in English and Hebrew.

Nice to Have

• A desire to build a career in the Web3, blockchain, and crypto space.
• Technical curiosity with the ability to explain complex terms simply.
• A passion for customer experience and support.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement within a growing organization.
• A diverse and inclusive work environment.
• Remote work flexibility with a focus on work-life balance.
• Access to ongoing training and development resources.